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Higher Education

Managing Performance through Training and Development

Author(s): Alan M. Saks | Robert R. Haccoun

ISBN: 9789355735591

8th Edition

₹1050

Binding: Paperback

Pages: 531

Trim Size : 254 x 203 mm

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Increasing global competition and economic challenges along with new and changing technology, an increasingly knowledge-based economy, skilled labour shortages and skills mismatches, and demographic changes in the workforce have made learning more important than ever for employees, organizations, governments, and society. These challenges require organizations to provide training and development programs for employees so that they have the knowledge, skills, abilities, and attitudes that are necessary to be productive and innovative, and so that organizations have the human capital they need to be competitive and survive.

Continuous learning and skill development is a fundamental requirement for organizations today. The ability to compete, adapt, innovate, and achieve an organization’s goals and objectives in today’s increasingly competitive and uncertain environment depends in large part on the provision and effectiveness of training and development— the focus of this textbook.

Make the Connection alerts the reader to material in a chapter that has a connection

to material that was presented in a previous chapter. This feature is meant to help readers understand how the material throughout the text is linked and interconnected

The Flashback case questions ask students to consider the case study in each chapter

in terms of several of the chapters and topics discussed in previous chapters.

The Flash Forward case questions, which follow the Flashback case questions, ask

students to consider the case in each chapter in terms of a topic covered in the next

chapter. This is meant to get students thinking about the next chapter before they actually

study it.

Another integrative feature is the Running Case Study. The Running Case Study

(Dirty Pools) appears at the end of Chapter 1 and is followed by questions that pertain to

the content of the chapter.

The eighth edition also includes a new kind of case study question called Rewrite

the Case. Every case study has one Rewrite the Case question. These questions require

students to write a paragraph or two for the case study in order to rectify something

important that is either absent or poorly performed.

Chapter 1 The Training and Development Process

Chapter 2 Learning and Motivation

Chapter 3 The Needs Analysis Process

Chapter 4 Training Design

Chapter 5 Off-the-Job Training Methods

Chapter 6 On-the-Job Training Methods

Chapter 7 Technology-Based Training Methods

Chapter 8 Training Delivery

Chapter 9 Transfer of Training

Chapter 10 Training Evaluation

Chapter 11 Training Costs and Benefits

Chapter 12 Training Programs

Chapter 13 Management and Leadership Development

Chapter 14 The Evolution and Future of Training

and Development

Alan M. Saks

Alan M. Saks, PhD, is a Professor of Human Resources Management at the University of Toronto in the Department of Management–UTSC and the Centre for Industrial Relations and Human Resources. Prior to joining the University of Toronto, Professor Saks was a member of the Department of Management in the Faculty of Commerce and Administration at Concordia University and in the School of Administrative Studies at York University. Professor Saks earned his HBA in Psychology from the University of Western Ontario, an MASc in Industrial/Organizational Psychology from the University of Waterloo, and a PhD in Organizational Behaviour and Human Resources from the University of Toronto. He conducts research in a number of areas in human resources management including recruitment, job search, training, employee engagement, and the socialization and on-boarding of new employees.

Robert R. Haccoun

Educated at McGill University (BA 1969) and the Ohio State University (MA 1970, PhD 1973), Robert R. Haccoun is Full Professor of Psychology and Director of the Industrial and Organizational Psychology program at the Université de Montréal. Prior to returning to academia in 1978, Professor Haccoun was a research scientist for Bell Canada in Montreal. He is a founding member and past president of the Industrial-Organizational Psychology section of the Canadian Psychological Association. Professor Haccoun has led a number of research studies, mainly focused on training, absenteeism, and research methodology, and delivered papers at scientific conferences.