• DEDICATED DIGITAL TEAM SUPPORTS YOUR EFFORTS WHEN YOU NEED THEM. MindTap isn’t just a tool; it is a set of complete resources backed by a personalized team ready to support you. Your support team can help you set up your course and tailor it to your specific objectives, so you’ll be ready to make an impact from day one. Your support team is available to you or your students until the final day of the term.
• TAKE CONTROL OF YOUR COURSE WITH YOUR CONTENT. Only MindTap gives you complete control over your course with the flexibility to reorganize chapters, add your own notes and embed a variety of content, including open educational resources (OER). Personalize course content to meet your students’ needs. Students can even read your notes, add their own and highlight key text to aid their progress.
• CONVENIENT ACCESS TO DIGITAL TOOLS SAVES YOU PREPARATION TIME. Now you can reduce preparation time with MindTap’s preloaded, organized course materials. Access everything you need in one place, including interactive multimedia, assignments and quizzes. You can give your students the option to read, listen and study on their phones, so they can learn on their terms.
• "EXPLORING OPERATIONS" VISUALIZATIONS PROVIDE INTERACTIVE TOOLS TO CLARIFY IMPORTANT CONCEPTS IN OPERATIONS. Brief activities check understanding and provide feedback to ensure students have a firm understanding of fundamentals before advancing to more complex topics and problems.
• EXCEL ONLINE PROBLEMS, POWERED BY MICROSOFT®, PROVIDE REAL EXPERIENCE SOLVING OPERATIONS MANAGEMENT PROBLEMS USING SPREADSHEETS. Integrated directly within MindTap digital resources, these Excel Online problems offer students real-time feedback on their answers. Students benefit from contextual support from Office Online, system-generated Excel solution files and video tutorials. Excel work and assignments are saved continuously in the cloud without cumbersome file downloads and uploads. This option saves you time, compared to manually reviewing and grading spreadsheets.
• STUDENTS HAVE FLEXIBILITY TO USE A PRINTED OR DIGITAL BOOK. An affordable, loose-leaf version of the textbook is available in print format as a package with MindTap.
• MINDTAP OUTCOME-DRIVEN DIGITAL RESOURCES PROPEL STUDENTS FROM MEMORIZATION TO MASTERY. MindTap's learning and teaching resources equip you with complete ownership of your course. You can use these digital tools to challenge every student, build their confidence and empower them with the knowledge and skills to succeed in business today.
• EMPOWER YOUR STUDENTS TO REACH THEIR POTENTIAL WITH DIGITAL TOOLS. Twelve distinct metrics give you actionable insights into student engagement. Identify topics troubling your entire class and instantly communicate with struggling students. In addition, your students can track their scores to stay motivated toward their goals.
• NEW CHAPTER FOCUSES ON TODAY'S PROCESS ANALYSIS AND RESOURCE UTILIZATION. With this edition's new Chapter 11, students learn how to analyze work flow and individual processes for improved management. Students also study how to make the most of resources available to achieve maximum productivity.
• NEW OR REVISED EXCEL TEMPLATES PROVIDE DIGITAL COMPUTATIONAL EXPERIENCE. Students practice completing digital calculations using this edition's Excel templates for break-even analysis, systems reliability, service capacity and learning curves.
• NEW END-OF-CHAPTER PRACTICE AND REVIEW STRENGTHENS STUDENT UNDERSTANDING. This edition concludes each chapter with new or updated Key Terms, Review Questions, Discussion Questions and Experiential Activities, Computational Problems and Exercises and Excel-Based Problem – all carefully crafted and refined to maximize student retention.
• EXPANDED ALGORITHMIC EXERCISES GUIDE STUDENTS IN MANUAL OR DIGITAL CALCULATIONS. Numerous additional algorithmic exercises in MindTap are ideal to assign to students for practice or homework. All-new problem-walkthrough videos clearly guide students in how to solve calculations manually or by using Excel.
• MORE QUESTIONS, PROBLEMS AND EXERCISES PROVIDE ADDITIONAL OPPORTUNITIES TO REFINE SKILLS. The authors have intentionally expanded the number and variety of thought-provoking questions, practical problems and meaningful exercises compared to other editions in the Operations Management series.
• NEW AND REVISED SUPPLEMENTS OVERVIEW KEY ANALYTIC TOPICS. You have the flexibility to focus on specific areas of interest to you and your students with specialized supplements. These supplements include Probability and Statistics, Decision Analysis, Break-Even Analysis, Linear Optimization, The Transportation and Assignment Problems and Queueing Models and Simulation.
• EXPANDED NUMBER OF CASES PRESENT KEY CONCEPTS IN ACTION. Your students can apply the skills they've mastered as three cases, drawn from today's OM situations, now appear in each chapter.
• NEW OR REVISED MATERIAL COVERS THE LATEST DEVELOPMENTS AND TOOLS IN TODAY'S OPERATIONS MANAGEMENT. New coverage examines today's analytics in Operations Management (OM), capacity measurement, learning curves and work measurement, applications of linear optimization and applications of simulation.

PART 1: BASIC CONCEPTS OF OM AND VALUE CHAINS.

1. Operations Management and Value Chains.

2. Measuring Performance in Operations and Value Chains.

3. Operations Strategy.

4. Technology and Operations Management.

PART 2: DESIGNING OPERATIONS AND SUPPLY CHAINS

5. Goods and Service Design.

6. Supply Chain Design.

7. Process Selection, Design, and Improvement.

8. Facility and Work Design.

PART 3: MANAGING OPERATIONS AND SUPPLY CHAINS.

9. Forecasting and Demand Planning.

10. Capacity Management.

11. Process Analysis and Resource Utilization.

12. Managing Inventories in Supply Chains.

13. Supply Chain Management and Logistics.

14. Resource Management.

15. Operations Scheduling and Sequencing.

16. Quality Management.

17. Quality Control & SPC.

18. Lean Operating Systems.

19. Project Management.

Supplement A: Probability and Statistics.

Supplement B: Decision Analysis.

Supplement C: Break-Even Analysis.

Supplement D: Linear Optimization.

Supplement E: The Transportation and Assignment Problems.

Supplement F: Queuing Models.

Supplement G: Simulation.

Appendix A: Areas for the Cumulative Standard Normal Distribution.

Appendix B: Factors for Control Charts.

Endnotes.

Glossary.

Index.

David A. Collier

David A. Collier was the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University. Dr. Collier earned his B.S. in Mechanical Engineering and M.B.A. from the University of Kentucky and his Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier previously taught at the Fuqua School of Business at Duke University, the Colgate Darden Graduate School of Business at the University of Virginia, the Fisher College of Business at The Ohio State University and at the University of Warwick in England. Dr. Collier is the recipient of five awards for outstanding journal articles and has written and published eight invited book chapters. Seven of Dr. Collier's cases have been reprinted in major marketing and operations management textbooks and several of his articles have been reprinted in the Harvard Business Review 10 Must Reads series. He has more than 80 refereed publications and has published in journals such as Management Sciences, Decision Sciences, Journal of Operations Management, Production & Operations Management, International Journal of Operations and Production Management, Business Horizons, Journal of Service Science and International Journal of Service Industry Management. Dr. Collier's work has more than 10,000 reads and 4,000 citations, according to Research Gate. Dr. Collier was also selected to the 1991 and 1992 Board of Examiners for Malcolm Baldrige National Quality Award. In addition, Dr. Collier is the author of six books on service, quality and operations management, including SERVICE MANAGEMENT: THE AUTOMATION OF SERVICES, SERVICE MANAGEMENT: OPERATING DECISIONS; THE SERVICE/QUALITY SOLUTION: USING SERVICE MANAGEMENT TO GAIN COMPETITIVE ADVANTAGE; OPERATIONS MANAGEMENT: GOODS, SERVICES AND VALUE CHAINS; OPERATIONS AND SUPPLY CHAIN MANAGEMENT; and OM6.

James R. Evans

James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management."