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Soft Skills for Everyone

Author(s): Jeff Butterfield

ISBN: 9789353501051

2nd Edition

₹775

Binding: Paperback

Pages: 640

Trim Size : 279 x 216 mm

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This book makes it easy to teach students the essential team building and other soft skills necessary to succeed in today’s competitive workplace. It delves into the most sought-after skills in the professional world, making students more marketable to employers. Covering topics such as being a team leader and working in groups, developing a personal work ethic and planning and managing a career, etc.

This book has a unique design: each skill is presented on two facing pages, with Essential Elements on the left and illustrations and examples pictured on the right. The layout makes it easy to learn a skill without having to read a lot of text and flip pages to see an illustration.

Employs the Illustrated Series' reader-friendly pedagogy, providing short, focused text on key soft skills needed to succeed in a technological workplace.
Provides timeless information about skills that make students more marketable to companies and that are necessary in the professional world.
In You Try It section of some Parts, new set of questions are refurbished to practice and assess students’ understanding and learning.
Key terms with definitions for quick look up are provided at the end of the book.
Includes a licence key for our digital learning app, Cengage app, that provides access to self-assessments.

Part 1: Written Communication

Unit A: Communicating with E-Mail and Memos

Unit B: Uncovering the Secrets of Clear Writing

Unit C: Developing Reports and Proposals

Unit D: Writing for Employment

Unit E: Writing Professional Letters

Part 2: Verbal Communication

Unit A: Understanding the Basics of Verbal Communication

Unit B: Working with Customers

Unit C: Developing Professional Telephone Skills

Unit D: Improving Informal Communication

Unit E: Making Formal Presentations

Part 3: Problem Solving and Decision Making

Unit A: Identifying and Defining Problems

Unit B: Solving the Problem

Unit C: Thinking Critically

Unit D: Group Decision Making and Problem Solving

Unit E: Decision Support Tools

Part 4: Teamwork and Team Building

Unit A: Working in Groups and Teams

Unit B: Exploring Team Roles and Processes

Unit C: Building and Developing Teams

Unit D: Leading a Team

Unit E: Managing Meetings

Part 5: Professionalism

Unit A: Presenting Yourself Professionally

Unit B: Developing a Professional Work Ethic

Unit C: Developing Your Interpersonal Skills

Unit D: Winning at Office Politics

Unit E: Planning and Managing Your Career

Glossary

Index

Jeff Butterfield, Western Kentucky University

Dr. Jeff Butterfield holds a PhD from the University of Texas-Austin and an MBA from Indiana University, and currently is a faculty member in the Information Systems department at Western Kentucky University.