Higher Education

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MindTap for Basic Marketing Research: Customer Insights and Managerial Action

Author(s): Tom J. Brown | Tracy A. Suter | Gilbert A. Churchill

ISBN: 9781337362276

9th Edition

Copyright: 2018

India Release: 2020

₹850

Binding: eBook

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BASIC MARKETING RESEARCH, 9E balances a reader-friendly, accessible approach with an ideal level of coverage. The authors introduce two dominant approaches to gathering marketing information: marketing analytics on data that exist within the firm and customer insights gathered for a specific purpose.

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  • THE MANAGER’S FOCUS DISCUSSIONS HIGHLIGHT ONE OF THE KEY DISTINCTIONS OF THIS BOOK
  • BOOK PRESENTS ETHICS AS A FOUNDATIONAL DISCUSSION.
  • RESEARCH WINDOWS PROVIDE A VIEW OF WHAT IS HAPPENING IN TODAY'S WORLD OF MARKETING RESEARCH.

Part 1 Introduction to Marketing Research and Problem Definition

Chapter 1 The Role of Marketing Research

Chapter 2 The Research Process and Ethical Concerns

Chapter 3 Problem Formulation

Chapter 4 Exploratory Research

Part 2 Working with Existing Information to Solve Problems

Chapter 5 Decision Support Systems: Introduction

Chapter 6 Decision Support Systems: Working With “Big Data”

Chapter 7 Using External Secondary Data

Part 3 Collecting Primary Data to Solve Problems

Chapter 8 Conducting Causal Research

Chapter 9 Collecting Descriptive Primary Data

Chapter 10 Collecting Data by Observation 

Chapter 11 Collecting Data by Communication

Chapter 12 Asking Good Questions

Chapter 13 Designing the Data Collection Form for Communication Data

Chapter 14 Developing the Sampling Plan

Chapter 15 Data Collection: Types of Error and Response Rate Calculation

Part 4 Analyzing Data

Chapter 16 Data Preparation for Analysis

Chapter 17 Analysis and Interpretation: Individual Variables Independently

Chapter 18 Analysis and Interpretation: Multiple Variables Simultaneously

Part 5 Reporting the Results

Chapter 19 The Oral Research Presentation

Chapter 20 The Written Research Report

Tom J. Brown, Oklahoma State University

Tracy A. Suter, Oklahoma State University

Gilbert A. Churchill, University of Wisconsin