• "Exploring operations" visualizations provide interactive tools to clarify important concepts in operations.
• Excel online problems, powered by Microsoft®, provide real experience solving operations management problems using spreadsheets.
• Twelve distinct metrics give you actionable insights into student engagement. Identify topics troubling your entire class and instantly communicate with struggling students. In addition, your students can track their scores to stay motivated toward their goals.
• With this edition's new chapter 11, students learn how to analyze work flow and individual processes for improved management. Students also study how to make the most of resources available to achieve maximum productivity.
• New or revised excel templates provide digital computational experience.
• This edition concludes each chapter with new or updated Key Terms, Review Questions, Discussion Questions and Experiential Activities, Computational Problems and Exercises and Excel-Based Problem – all carefully crafted and refined to maximize student retention.
• Numerous additional algorithmic exercises in MindTap are ideal to assign to students for practice or homework. All-new problem-walkthrough videos clearly guide students in how to solve calculations manually or by using Excel.
• The authors have intentionally expanded the number and variety of thought-provoking questions, practical problems and meaningful exercises compared to other editions in the Operations Management series.
• You have the flexibility to focus on specific areas of interest to you and your students with specialized supplements. These supplements include Probability and Statistics, Decision Analysis, Break-Even Analysis, Linear Optimization, The Transportation and Assignment Problems and Queueing Models and Simulation.
• Expanded number of cases present key concepts in action.
• New coverage examines today's analytics in Operations Management (OM), capacity measurement, learning curves and work measurement, applications of linear optimization and applications of simulation.

PART 1: BASIC CONCEPTS OF OM AND VALUE CHAINS.

1. Operations Management and Value Chains.

2. Measuring Performance in Operations and Value Chains.

3. Operations Strategy.

4. Technology and Operations Management.

PART 2: DESIGNING OPERATIONS AND SUPPLY CHAINS

5. Goods and Service Design.

6. Supply Chain Design.

7. Process Selection, Design, and Improvement.

8. Facility and Work Design.

PART 3: MANAGING OPERATIONS AND SUPPLY CHAINS.

9. Forecasting and Demand Planning.

10. Capacity Management.

11. Process Analysis and Resource Utilization.

12. Managing Inventories in Supply Chains.

13. Supply Chain Management and Logistics.

14. Resource Management.

15. Operations Scheduling and Sequencing.

16. Quality Management

17. Quality Control & SPC.

18. Lean Operating Systems.

19. Project Management.

Supplement A: Probability and Statistics.

Supplement B: Decision Analysis.

Supplement C: Break-Even Analysis.

Supplement D: Linear Optimization.

Supplement E: The Transportation and Assignment Problems.

Supplement F: Queuing Models.

Supplement G: Simulation.

Appendix A: Areas for the Cumulative Standard Normal Distribution.

Appendix B: Factors for Control Charts.

Endnotes.

Glossary.

Index.

David A. Collier

David A. Collier was the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University.

James R. Evans

James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati.