• "Communication Dilemma" and "Focus on Ethics" features provide examples of common work-related issues, challenging students to rise above them, think critically about how to manage them, and act on a solution like seasoned pro.
• "Communication Technologies" introduces systems writers use today when composing and sharing professional documents, doing research, creating graphics and presentations, and more, to help students put technology to work for them.
• "Technical Reading" content demonstrates the special way writers read to interpret unfamiliar or complex information, track important details, plan for outlines and formats, and master any writing project.
• “Reflection” activities encourage readers to dig deeper into the topics of every chapter, while “Warm-Up” and "Stop and Think" exercises bookend the chapters with handy pre-testing and post-testing to help students know when they’re ready to conquer the next topic.
• Sample documents throughout the text offer models of the types of technical documents used today, giving students a road map for drafting assignments and demonstrating the well-written technical documents that help organizations communicate with valued customers, employees, peers, and the community
• "Inside Track" content at the end of the text elevates student writing to new heights with more than 20 pages of tips and suggestions for improving technical writing style and developing their craft.
• *NEW* "Writing in the Disciplines" now connect to "Writing @ Work" features throughout the readings, adding depth to these career-based vignettes, which share stories about how technical writers affect the world with their words.
• *NEW* NEW “Explore the Net” boxes show students how to use Internet research to support technical documents, show proof for claims in their writing, and boost their own credibility as writers.
• *NEW* Expanded Technical Research discussions now include helpful details on how to format, write up, and present results of surveys, interviews, observations, and experiments to put key information--and the skilled writer--front and center

1. WHAT IS TECHNICAL WRITING?

2. AUDIENCE AND PURPOSE

3. TECHNICAL RESEARCH.

Conducting Technical Research. Researching at Work. Finding Secondary Data. Documenting Secondary Sources. Evaluating Sources. Taking Notes from Sources. Collecting Primary Data.

4. WRITING PROCESS.

A Process for Technical Writing. Planning. Drafting and Revising. Copyediting and Publishing. Writing Collaboratively.

5. BRIEF CORRESPONDENCE.

Introduction to Text Messages, E-mails, Memos, and Letters. Audience. Prewriting. Formatting. Composing the Message.

6. DOCUMENT DESIGN AND GRAPHICS.

Designing the Document. Who Reads Graphics? Designing Graphics. Constructing Graphics.

7. WRITING FOR THE WEB.

Getting Started on Web Pages. Organizing and Designing Web Pages. Writing Text for the Web. Special Web Pages.

8. INFORMATIVE REPORTS.

Getting Started on Informative Reports. Summary and Abstract. Mechanism Description. Periodic Reports. Progress Reports. News Releases.

9. INVESTIGATIVE REPORTS.

Incident Report. Trip Report. Science Lab Report. Forensic Report.

10. INSTRUCTIONS.

Getting Started on Instructions. Organizing and Formatting Instructions. Composing Instructions.

11. EMPLOYMENT COMMUNICATION.

Getting Started on Employment Communication. Formatting and Organizing Resumes. Types of Resumes. Composing Resumes. Composing Employment Letters.

12. PRESENTATIONS.

Getting Started on Presentations. Planning. Organizing and Composing. Preparing. Rehearsing. Presenting. Organizing a Group Presentation.

13. RECOMMENDATION REPORTS.

What is a Recommendation Report? Starting a Recommendation Report. Formatting and Organizing Recommendation Reports. Composing Recommendation Reports.

14. PROPOSALS.

15. ETHICS IN THE WORKPLACE.

16. TECHNICAL READING.

Appendix: Inside Track.

You Attitude. Tone. Parallelism. Economy. Using Numbers. Clarity. Active and Passive Voice. Gender Unbiased Language. Effective Transitions.

Darlene Smith-Worthington, Pitt Community College (Retired)

Darlene Smith-Worthington is a former instructor and administrator for Pitt Community College in Winterville, North Carolina, where she taught technical writing for two decades. Recently retired, she also edited a weekly newspaper, directed public relations, and managed a small business during her 30-year professional career. Ms. Smith-Worthington feels passionate about education and strives to produce instructional materials that are engaging, based in reality, and useful.

Sue Jefferson

Sue Jefferson has taught technical writing for more than ten years. Currently a community college instructor, she has also taught in middle school and high school, and owned and managed several businesses. Ms. Jefferson uses her business background and teaching experience to develop practical materials and instructions that prepare students for meaningful, lifelong careers.